5 Ways to Have Better Customer Service
Posted on 08/20/2018
Have you ever heard the phrase, “The customer’s always right”? If you work in the world of business, chances are you’ve heard this line at least a time or two. And while the customer may not always be right, the customer definitely should take a very high priority.
In fact, according to the American Express 2017 Customer Service Barometer, more than half of Americans have scrapped a planned purchase or transaction because of poor customer service. Additionally, 33% of Americans say they will consider switching companies after one interaction with bad customer support. And of course, if a business doesn’t have customers, it won’t be successful. Needless to say, customer service is an incredibly important aspect of any business model. So, here are five ways your business can have better customer service.
1. Respond as quickly as possible.
2. Truly listen to the issue.
3. Accommodate the customer.
4. Fix your mistakes.
5. Go the extra mile.
Customer service is a critical component of any business strategy, so how do you improve your customer support? Give these ideas a shot and see how you can enhance your customer service efforts to better grow the business.
Buchanan Printing & Graphics, Inc.
1088 Boulder Rd. • Greensboro, NC 27409
Phone (336) 299-6868